Terms and conditions of service

Scope and contract hierarchy

In case of conflict between these terms, an order form or a signed SaaS contract, the signed contract prevails. Prices on the website are indicative unless otherwise agreed and, for billing in Italy, exclude VAT.

Subject of the service

LOCRAI is a cloud Intelligent Document Processing service that extracts data from business documents (invoices, orders, delivery notes, receipts, etc.) and delivers structured formats (CSV, JSON, XML), with APIs, webhooks and review tools.

Account and access

Platform use requires an account. You are responsible for credential confidentiality and activities through your account and organization users.

Plans, payments and quotas

• Use is governed by the subscribed plan and monthly processed page quotas (unless otherwise defined in the contract or order form).
• Electronic invoices in XML format (FatturaPA) do not consume pages unless otherwise agreed.
• Quota overage: per plan (block or pay-as-you-go per page).
• Fees, billing (monthly or annual), renewals and termination are governed by the contract or order form; annual prices shown on the site (10 months paid for 12) are indicative.
• Any trial periods are governed by conditions communicated at activation.

Customer responsibilities and acceptable use

• Upload only documents you are entitled to process.
• Do not upload unlawful content, malware or materials infringing third-party rights.
• Verify extracted data before critical fiscal, accounting or operational use.
• Comply with applicable laws including GDPR and tax regulations.

Data ownership

The customer retains ownership of uploaded documents and their contents. Syncronika acquires no ownership rights except a limited license necessary to provide the service.

Data processing and DPA

For documents processed in the platform Syncronika acts as processor on behalf of the customer. The GDPR Art. 28 DPA is part of the contract and available at [email protected].

Availability, accuracy and limitation of liability

Automatic extraction may contain errors; the service does not replace human control where required. To the extent permitted by law, Syncronika's liability is limited to direct damages and at most fees paid in the 12 months before the event, except wilful misconduct or gross negligence. SLAs apply only where contractually provided.

Suspension and termination

We may suspend or terminate access for material breach, non-payment or unlawful use. The customer may terminate as provided in the contract. Upon termination, data is handled per the DPA and retention settings.

Changes to these terms

We may update these terms for regulatory or service changes, with reasonable notice where required. Continued use after changes constitutes acceptance unless otherwise agreed in writing.

Trademarks and website content

• Third-party names, logos and trademarks shown on locrai.com (ERP software, Syncronika group brands or others) belong to their respective owners.
• Their presence on the site does not imply partnership, endorsement or that they are LOCRAI customers unless explicitly stated.
• References to third-party products or services describe integrations or Syncronika group experience and remain nominative or descriptive.

Applicable law and jurisdiction

The contract is governed by Italian law. For business customers, exclusive jurisdiction of Milan, except mandatory consumer protection rules where applicable.